We've made it easy and free for you.

Returns are free at Vimpulze, and you have 14 days full right of return from the date you received your order.

All returns must be registered on our returns portal at impulse.dk/retur , where a returns label will be generated and sent to your email. You will need your order number and email address.

NOTE: Free returns do not apply to second-class items.

- For the second sorting, the return price will be deducted from the amount you receive back.

How to return your unused items

All returns must be registered on our returns portal at v impulse.dk/retur , where a returns label will be generated and sent to your email. You will need your order number and email address.

We offer exchanges of the same product for a different color or size. If the item is to be exchanged for a different product, it will be treated as a return.
When returning, you must do the following:

• Simply order the new items on the website and return the other styles to us via the return portal at v impulse.dk/retur.

Returns must be made no later than 14 days after you have received the goods. It is important that the item is unused and in the same condition as when received, and is returned in the packaging in which the item was received. We reserve the right to refuse a refund if the item does not meet this criterion.

A return typically takes 7-10 business days, and you will receive a return and refund confirmation email when your return has been completed and processed.

Our address is:

Vimpulse I/S
Havrevangen 6, 1st
9000 Aalborg

Complaints

All complaints should be sent to info@vimpulze.dk . When you contact us, please include your order number and pictures of the item. We will then ensure that the best solution is found for you quickly.

Are you returning your order?

If you return your order, the full price of the selected product will be deducted. If you would like to exchange for a different size or color, please contact us at info@vimpulze.dk .

If you wish to return your entire order and get the full amount refunded, register this on our return portal at v impulse.dk/retur. This follows Vimpulse's normal guidelines regarding returns.